Returns

If you wish to return your purchase, please let us know. Unless faulty, this must be within 14 days and you should return it to us, preferably to the original store of purchase.

Refunds will be refused for items returned without an original receipt.

If any promotional products included in the original sale are not returned, the corresponding value or discount of the promotional products will be deducted from the refund amount.

Refunds will be processed back to the same payment method that was used for the original purchase and will be issued when the product(s) have been returned to us.

The unwanted product(s) must be accompanied by the original receipt and retuned in an unopened, as sold, resaleable condition. By this we mean:

• You have not opened or used the product.

• The product is in its original packaging, the labels are in good condition and the product can be resold at full price.

• If the product has security seals these must be unbroken and intact.

• All original components are included with the product being returned.

• The product contains no personal data and is not registered to a user.

Refund Policy Exclusions

Some exclusions to our returns policy apply where products are not in a resaleable, as sold condition i.e. where packaging and labels have been torn or disposed of, products where the tamper proof seal has been broken, gift cards, clearance/ex-display/sold-as-seen products, products where installation/assembly has begun and on custom orders or bespoke products. Returns are not permissible on software products, including software vouchers and key cards once the voucher has been generated or the card issued.

Customer Service Hours are: 8am to 4pm Monday to Friday (except bank  holidays).